PRIVACY POLICY

Effective Date: 28 May 2026
Website: https://shop.julienmacdonald.com/

Introduction

Julien Macdonald (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://shop.julienmacdonald.com/ (the “Website”).

Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.

1. Who We Are

Julien Macdonald is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

Email: enquiries@julienmacdonald.com
Website: https://shop.julienmacdonald.com/

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal information about you, including:

Information You Provide Directly

When you interact with our Website, place an order, create an account, subscribe to marketing communications, or contact us, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment details (processed securely by third-party payment providers)

  • Account login credentials

  • Order history and preferences

  • Communications you send to us

Information Collected Automatically

When you use the Website, we may automatically collect technical and usage information, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

  • Pages viewed and browsing actions

  • Referral source

  • Cookie identifiers and analytics data

Information From Third Parties

We may receive information from:

  • Payment processors

  • Delivery and logistics providers

  • Analytics providers

  • Advertising and marketing partners

  • Social media platforms

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil orders

  • To provide customer service and support

  • To manage your account

  • To communicate regarding purchases, returns, and enquiries

  • To personalise your shopping experience

  • To improve our Website, products, and services

  • To detect fraud and maintain Website security

  • To send marketing communications where permitted by law

  • To comply with legal and regulatory obligations

We only process your personal data where we have a lawful basis to do so, including:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent (where required)

4. Marketing Communications

If you opt in to receive marketing communications, we may send you updates about:

  • New collections

  • Promotions and offers

  • Events and launches

  • News and editorial content

You can unsubscribe from marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails

  • Contacting us directly

  • Updating your account preferences

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our Website.

Cookies help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand Website performance

  • Analyse visitor behaviour

  • Deliver relevant advertising

You can control cookies through your browser settings. Please note that disabling cookies may affect Website functionality.

We may use third-party analytics and advertising services, such as:

  • Google Analytics

  • Meta/Facebook advertising tools

  • Email marketing platforms

6. Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business and provide services to you, including:

  • Payment processors

  • Shipping and fulfilment providers

  • IT and hosting providers

  • Marketing and analytics providers

  • Fraud prevention services

  • Professional advisers and legal authorities where required

We do not sell your personal information to third parties.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence.

Where personal data is transferred internationally, we will take appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from:

  • Unauthorised access

  • Loss or theft

  • Misuse

  • Alteration

  • Disclosure

All payment transactions are encrypted and processed securely by authorised payment service providers.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy

  • Comply with legal and accounting obligations

  • Resolve disputes

  • Enforce our agreements

When personal information is no longer required, we will securely delete or anonymise it.

10. Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent

  • Request portability of your information

  • Lodge a complaint with a data protection authority

To exercise your rights, please contact us using the details provided above.

If you are located in the United Kingdom or European Economic Area, you may also contact the Information Commissioner’s Office (ICO) or your local supervisory authority.

11. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before providing any personal information.

12. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Julien Macdonald
Website: https://shop.julienmacdonald.com/
Email: enquiries@julienmacdonald.com