TERMS & CONDITIONS

Effective Date: 28 May 2026
Website: https://shop.julienmacdonald.com/

These Terms and Conditions (“Terms”) govern your use of https://shop.julienmacdonald.com/ (the “Website”) and the purchase of products from Julien Macdonald (“we”, “our”, “us”).

By accessing this Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. About Us

Julien Macdonald operates this Website and offers products for sale through the online store.

Contact details:

Email: enquiries@julienmacdonald.com
Website: https://shop.julienmacdonald.com/

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian

  • You are legally capable of entering into binding contracts

  • All information you provide is accurate and complete

3. Products and Availability

We make every effort to ensure product descriptions, pricing, and images are accurate.

However:

  • Colours may vary depending on your screen or device settings

  • Product availability is subject to change without notice

  • We reserve the right to discontinue products at any time

We may limit quantities purchased per customer or order.

4. Pricing and Payment

All prices displayed on the Website are shown in the applicable currency and may include or exclude taxes depending on your location.

Shipping costs, duties, and taxes will be calculated at checkout where applicable.

We reserve the right to change prices at any time without prior notice.

Payment must be received in full before orders are processed and dispatched.

We accept payment methods displayed at checkout through secure third-party payment providers.

5. Orders

When you place an order, you will receive an order confirmation email acknowledging receipt of your order.

This confirmation does not constitute acceptance of the order.

We reserve the right to:

  • Refuse or cancel orders

  • Limit quantities

  • Request additional verification information

  • Cancel orders suspected of fraud or unauthorised activity

A contract between you and us is formed only when your order has been dispatched.

6. Shipping and Delivery

We aim to dispatch orders within the estimated timeframes shown on the Website.

Delivery times are estimates only and may vary depending on:

  • Destination

  • Courier delays

  • Customs processing

  • Seasonal demand

We are not responsible for delays caused by third-party delivery providers or customs authorities.

Risk in the products passes to you upon delivery.

7. International Orders

Customers ordering from outside the United Kingdom may be responsible for:

  • Import duties

  • Customs charges

  • Local taxes

  • Clearance fees

These charges are the responsibility of the customer unless otherwise stated.

8. Returns and Refunds

We want you to be satisfied with your purchase.

If you wish to return an item, please contact enquiries@julienmacdonald.com.

To be eligible for a return:

  • Items must be unused and in original condition

  • Original tags and packaging must be included

  • Returns must be requested within the timeframe stated on the Website

Certain items may not be eligible for return, including:

  • Personalised products

  • Earrings or intimate items for hygiene reasons

  • Final sale or clearance items

Refunds will be processed to the original payment method once approved.

Shipping charges are generally non-refundable unless required by law.

9. Intellectual Property

All content on the Website, including:

  • Logos

  • Branding

  • Product designs

  • Text

  • Images

  • Graphics

  • Website design

is owned by or licensed to Julien Macdonald and protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit Website content without prior written permission.

10. Acceptable Use

You agree not to:

  • Use the Website unlawfully

  • Attempt to interfere with Website functionality or security

  • Upload malicious code or harmful content

  • Use automated systems to scrape or access the Website

  • Infringe the rights of others

We reserve the right to suspend or terminate access for violations of these Terms.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We provide the Website on an “as is” and “as available” basis

  • We do not guarantee uninterrupted or error-free operation

  • We are not liable for indirect, incidental, or consequential damages

  • Our total liability relating to any order shall not exceed the amount paid for the relevant products

Nothing in these Terms excludes liability that cannot legally be excluded.

12. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection and use of information as described in the Privacy Policy.

13. Third-Party Links

The Website may contain links to external websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

Accessing third-party websites is at your own risk.

14. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Strikes

  • Supply chain disruptions

  • Government actions

  • Internet outages

  • Pandemics

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting to the Website.

Your continued use of the Website constitutes acceptance of any updated Terms.

17. Contact Us

For questions regarding these Terms and Conditions, please contact:

Julien Macdonald
Website: https://shop.julienmacdonald.com/
Email: enquiries@julienmacdonald.com